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Dynamic Postgraduate Track

Shoppology – a ciência do comportamento de compra

Presencial

São Paulo - ESPM Tech

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Registration up to 4 days before the beginning of classes.

*Validation of enrollment is conditional on sending the diploma or certificate of completion (with the date of graduation) and a copy of a valid RG or CNH.

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About the course

  • Entender a importância de um olhar aprimorado sobre os hábitos e atitudes de compra.
  • Ter ferramentas para avaliar o varejo sob uma perspectiva que considera os impactos da atmosfera na dinâmica de compras das pessoas que frequentam este ambiente.
  • Compreender a importância de incluir a linha de pensamento de Shopper Marketing dentro dos processos da indústria e do varejo.
  • Saber criar insights efetivos construídos com base em um profundo conhecimento do shopper, para direcionarem ações efetivas.
  • Saber construir um plano de negócio e recomendações coorporativas que adicionem valor para o shopper, para a indústria e para o varejo.

Required documents for enrollment

*At the time of registration it will be necessary to upload the above documents.

If the documentation is not received, the selection process will not be concluded, preventing you from registering.

Who is it intended for?

O curso é voltado para estudantes e profissionais que buscam desenvolver a competência-tema do curso na área de Customer Experience & Behavior, abordando elementos estratégicos e operacionais para compreensão do comportamento, interação via canais e geração de experiências para o consumidor.

What you will learn

Você já parou para observar o varejo e seus produtos por meio do olhar do shopper? O que exatamente os seres humanos fazem na loja? Shoppology é a ciência que estuda os hábitos e atitudes da pessoa durante a sua jornada de compra, para então transformar este conhecimento em planos de ação de sucesso. O entendimento do comportamento de compra e dos processos decisórios envolvidos auxilia na criação Insights que devem direcionar as estratégias de marketing tanto da indústria como do varejo. O segredo do sucesso em loja é se tornar relevante para o shopper, por isso, essa disciplina auxiliará no entendimento de todas as etapas que envolvem a jornada de compra e consumo- impulsionado assim a identificação de gatilhos que estimularão a compra de determinada categoria/ item. Nos dias de hiper competitividade é fundamental entender o trajeto e o comportamento do shopper e desenhar as estratégias com base nisso. Estes temas envolverão as reflexões, metodologias e práticas que serão trabalhadas na disciplina!

  • Shoppology- Nasce uma ciência
  • O comportamento humano
  • Metodologias de pesquisa
  • O varejo contemporâneo sob um novo olhar
  • Construção de Valor para o shopper e Experiência de compras
  • A jornada de compra
  • Processo decisório/ árvore de decisão de compras
  • Paradoxo da escolha
  • Metodologias de estudo do shopper
  • Gerenciamento por categorias e shopper marketing
  • A Estratégia ao redor do shopper Insight
  • Comunicação para o Shopper
When does it happen?
26/9, 3, 10, 17(Hyflex), 24, 31/10(Hyflex), 7 e 14/11
On Tuesdays
From 7:30pm to 10:30pm

*All dates are subject to change

Minimum requirement to take the graduate track
It is mandatory that the student has a document proving the completion of a higher education course recognized by MEC, with a minimum of 1600 class hours and the description of the date of graduation (declaration of completion, certificate, certificate or diploma). In the absence of the supporting document issued prior to the completion of the course, the hours of the respective course will not be used in the graduate track.

Trade Marketing Courses

This course is part of the Trade Marketing HUB

20% DISCOUNT

At the full price of the course for students and former students of ESPM undergraduate and graduate programs.

 

5% DISCOUNT

At the full price of the course for students and former students of ESPM extension courses.

Issuing of certificates
  • The certificate will be issued in digital format and will be sent via the registered e-mail within 45 (forty-five) days after the end of the course.
  • The expedition of the course completion certificate is conditioned to the approval with a minimum grade of 7.0 and minimum attendance in 75% of the course workload, to be registered by the teacher. .
  • After being approved, the student will receive an email and WhatsApp from the BrasilOpenBadge platform informing that ESPM has issued a digital certificate. Simply access the link, issue the badge and you will be all set to share it on social networks or generate the Certificate on paper.
  • The course may be canceled and/or postponed if there is not the minimum number of students enrolled to justify the opening of the course, as established by the Coordination. If the student does not agree with the postponement of the course, he/she must request the transfer and/or cancellation from the Relationship Center via e-mail [email protected] up to 24 hours before the beginning of the course.
  • After the beginning of the course, if the student does not formalize his or her withdrawal request, there will be no refund of amounts, since it will be characterized as abandonment of the course and the student must honor the payment of the installments due, since the services were at his or her disposal.

Study at ESPM in partnership with your company

Present ESPM's proposal to your manager and access special plans. For more information, leave your data and we will contact you.

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Study at ESPM in partnership with your company

Present ESPM's proposal to your manager and access special plans. For more information, leave your data and we will contact you.
FAQ

Frequently Asked Questions

Do you have any questions? Take a look here.

The project starts with an emphasis on competency-based learning with two main advantages: on the one hand, it creates a direct connection between the students' academic validation and the companies' recruitment and selection process; on the other hand, it allows students to create fully customized tracks according to their professional interests and demands.

 

Students may study ESPM badges individually (e.g. Design Thinking Badge), making their learning experience totally personalized, self-paced and according to their financial reality or career moment. They will also have ESPM Combos, which are sets of badges suggested by ESPM for specific courses (e.g. Post-Graduation in Big Data or Innovation Design and Strategy).

 

In this, the student will become the protagonist of his or her own ESPM Journey with the mission of accumulating as many badges as possible along the way. After all, there are no limits to the number of badges one can earn in lifelong learning.

Badges are traceable digital credentials that represent the student's achievement in developing the competency that badge represents. Badges, which have public traceability and issuer certification, are the contemporary version of traditional certificates.

 

The certificates represent the completeness of a student against a pedagogical proposal in a knowledge area (e.g. Project Management or Digital Marketing), while the badges represent the proficiency of a student in developing a specific competence within a knowledge area (e.g. Design Thinking or Social Media KPIs).

The badges offered undergo a review of the pedagogical approach and technological structure. Therefore, only those who pass the offers available in the badge section of the ESPM website are eligible to receive the digital credential.

 

But stay tuned! New badge offers are continuously included throughout the year.

For now, only the offers available in the "Dynamic ESPM" section of the site are part of the portfolio, but new offers are included throughout the year.

The certification that passing the course offers is not valid. However, the points accumulated in each badge are valid for 3 years from the date of receipt to be used to upgrade to more complete certifications (see question "What can I do with my badges?").

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