Mariana Assis has a master's degree in Management for Competitiveness with emphasis in People Management from FGV, an MBA in Software Technology from USP and a bachelor's degree in Information Systems from USJT. She has been working in the technology market for 20 years, having worked in multinational companies such as Thomson Reuters and Linkedin in the areas of pre-sales, software development, support, and customer success. She was elected one of the top 100 Customer Success experts in the world and is currently Head of Customer Success at Meta's Reality Labs division, supporting clients in the creation of corporate strategies for the Metaverse.